Explore 3dtek Store’s Commitment to Quality and Reliability
This section presents 3dtek Store’s warranty policies, detailing coverage terms and procedures that ensure your peace of mind and product satisfaction.
What warranty coverage does 3dtek Store offer?
Explore answers to frequently asked questions about our warranty policies to assist you efficiently.
What is the warranty period for parts replacement?
We provide a 1-month warranty on all parts replaced through our service.
Under what conditions can I return a product?
Products must be returned within 15 days in original condition with proof of purchase.
How do I obtain a valid product serial number?
Serial numbers are available on the product packaging or the device itself for verification.
What are the terms for product replacement?
Replacement is provided if defects arise within the warranty period and meet our criteria.
Is out-of-warranty service available?
Yes, we offer repair services beyond warranty at competitive rates.
What limitations apply to the warranty liability?
Our warranty excludes damage from misuse, accidents, or unauthorized repairs.
Comprehensive Warranty for Your Confidence
Explore our detailed warranty terms, emphasizing prompt service and straightforward claims to safeguard your investment and confidence.
Comprehensive Warranty Information
Explore 3dtek Store’s warranty policies, detailing labor and parts coverage, return guidelines, and service procedures.
90
Labor Warranty Period
Our labor warranty ensures repairs are covered for 90 days from the service date. Customer has to pay the cost of any replacement parts.
30
Parts Replacement Warranty
Replacement parts are warranted for one month, ensuring product reliability and satisfaction.
15
Return Window
Products may be returned within 15 days if they meet the return conditions outlined.
90
Out-of-Warranty Service
We offer out-of-warranty repairs and support for up to 90 days post-warranty expiration.
Understand Our Warranty Policies Clearly
Here, you’ll find comprehensive details about our warranty coverage, including labor and parts replacement periods, return conditions, and how to utilize your product’s serial number effectively. This section guides you through the steps to ensure your warranty claims are processed smoothly.
3tek Store provides 3 Month warranty for Labour and 1 Month warranty for the parts replacement. This Basic warranty period is provided from 3dtek Store invoice date.
Product Returns
In case any product needs to be returned to 3dtek Store for warranty service, the customer should make sure to get a PRODUCT SERIAL number from 3dtek Store. This PRODUCT SERIAL number should be clearly mention or printed on the outer package of the box or on the Invoice if the product has to be returned. 3dtek Store will not accept any return shipment without the PRODUCT SERIAL number.
Return For Credit
If customer request or demand to return credit for defective or DOA products, the process is initiated only when the product is in same as condition that we sent and returned within 15 days from 3dtek Store’s invoice date. 3dtek Store will charge a minimal amount of 15% of original purchase price as restocking fee for the unsecured returned package or non-defective product. 3dtek Store gives almost 5 days period for your return shipment to reach them.
Replacement Conditions
Replacement of any defective or unsatisfactory product is subjected to the available quantity in 3dtek Store stock. If any unavailability of stock occurs, 3dtek Store will have at least 7 days to procure and replace product to the customer.
Out-of-Warranty Service
In few cases like the expiration of warranty period, 3dtek Store offers additional services for 3 more extra month from the date of expiration subjected to additional charges. In this additional period, 3dtek Store has the option to replace defective products with the same refurbished or functionally equivalent spare products in few exceptional repair cases. For all products more than one month or out of the warranty services, a customer has to pay all shipping charges, services and parts prices and other included charges.
Product Serial Requirements
3dtek Store will issue a PRODUCT SERIAL number, only if customer supply info Product Seriation following product model name, invoice number, invoice date, serial number and the reason for return. In any case, if your product doesn’t reach 3dtek Store within 15 days, after the PRODUCT SERIAL number is issued, the PRODUCT SERIAL number will become void. Customer should ship the product along with freight prepaid, a copy of the original invoice and detail note describing the problem added into the returned package. All the PRODUCT SERIAL’s must be returned in the products original package with PRODUCT SERIAL number clearly printed at outside of the box or on the Invoice.
Limitation of Liability
3dtek Store’s liability under warranty is limited to replacement, repair or refund. In no event 3dtek Store is liable for incidental, direct, special, or consequential damages that are caused and regardless of the theory of liability including lost goodwill, damage, profits, downtime to or replacement of equipment and property, and any costs of reprogramming, recovering or reproducing any document or data stored in or used with a system containing this product. Some laws or jurisdictions don’t allow limitation or exclusion of consequential or incidental damages. In such cases above limitation will not apply.
Return Guidelines: Customers should return the item for warranty claim with prepaid shipping, a copy of the original receipt, and a detailed note describing the issue, all within the product’s original packaging with the Item Serial number clearly printed. you can return your item for the warranty to the following address:
Three Dimension Computers
Shop Number 21 – Maliha St – Industrial Area 2 – Sharjah, UAE.
Phone: +971 509511864
Email: sales@3dtekstore.com