RETURNS, REFUNDS & REPLACEMENT

If for any reason upon receipt of your item you consider that the item does not match the condition described or you simply change your mind, please let us know within 15 days of receipt, and we will do our best to rectify the situation. If that is not possible, just pay to ship your item back, and we’ll refund you in full, subject to our policy and procedures for returns set out below.

Returns Procedure:

Items returned must be in the same condition as they were sent in order to receive a full return after deducting Loading/Unloading and Shipping Charges.
All returns require a Delivery Note / Bill of Materials copy. Prior to returning your item, please contact customer service by emailing us at sales@3dtekstore.com
The customer is responsible for return shipping costs.
It is strongly advised that you use traceable and insured shipping method, as we are not responsible for merchandise that is lost or damaged in transit on return.
All returns will be inspected prior to a refund being issued. Where an inspection takes place and we determine that the item was inaccurately described, we will issue you a full refund.
Refunds will be issued within 7 working days of receipt of the item.
If you visit 3dtek store office (Customer Care Center), our team will promptly inspect the item first. If everything is in order, return or refunds can be done Immediately (instant refund)
If the shipment has been delayed at the customs end , 3dtek Store is not responsible for it as the recipient need to adhere to the respective government’s process and wait until the process has been completed.

Cancellation Policy:

You can cancel an order until it hasn’t been processed in our warehouse.
Orders which are dispatched & in transit cannot be cancelled and refund cannot be initiated for it.
On cancellation of your order a confirmation mail would be sent to your email account.

Refund Policy

If the order is canceled before it is shipped, the refund will be processed within 1 working day. Otherwise, refunds are processed within 2 working days after return approval and inspection.

For International Orders Refund are processed within 7 working days.

Refunds will be made through the original payment method:

Bank Transfer: 2–4 business days

Cash payment: will be refunded immediately in-store

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@3dtekstore.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Replacement Policy:

The replacement request for the products is to be sent within 5 days of receipt of the product or pick/drop from our location which is mentioned in contact details.
Only Faulty & Dead on arrival products can be replaced.
A replacement order is dispatched as soon as the returned item/s has passed product inspection.
On inspection, the product returned should include price tags, labels, original packing, freebies and accessories which were shipped along with the product else replacement is not initiated.
Replacement is subject to availability of stock with us, if the product is out of stock, you will receive a full refund.
On product inspection, if returned item is not found faulty / dead on arrival product refund will be initiated.
Request an Exchange:
If you need to exchange a defective or damaged item, please send us an email at sales@3dtekstore.com, and return your item to the following address:
Three Dimension Computers
Shop Number 21 – Maliha St – Industrial Area 2 – Sharjah, UAE.
Phone: +971 509511864
Email: sales@3dtekstore.com
Need Assistance?
Contact Us: For any questions related to refunds and returns, please contact us at info@3dtekstore.com or call us at 0097150719511864. Your satisfaction is our priority, and we’re here to help.