3dtek Store offers Three- month warranty for all of our Refurbished products that is covering the most parts, with exceptions for burn and physical damage. 3dtek Store also offers flexible extendable warranty options. for example, Each 3 months extended warranty you need to add 5% extra, it means if you want any product with one year warranty then you need to add 15% extra amount in total price. You can avail free of cost repairs or replacement if needed during the warranty period for the Refurbished products. Actual warranty starts on the day when you purchase the product from us.
Product Returns
In case any product needs to be returned to 3dtek Store for warranty service, the customer should make sure to get a PRODUCT SERIAL number from 3dtek Store. This PRODUCT SERIAL number should be clearly mention or printed on the outer package of the box or on the Invoice if the product has to be returned. 3dtek Store will not accept any return shipment without the PRODUCT SERIAL number.

Return For Credit
If customer request or demand to return credit for defective or DOA products, the process is initiated only when the product is in same as condition that we sent and returned within 15 days from 3dtek Store’s invoice date. 3dtek Store will charge a minimal amount of 15% of original purchase price as restocking fee for the unsecured returned package or non-defective product. 3dtek Store gives almost 5 days period for your return shipment to reach them.

Replacement Conditions
Replacement of any defective or unsatisfactory product is subjected to the available quantity in 3dtek Store stock. If any unavailability of stock occurs, 3dtek Store will have at least 7 days to procure and replace product to the customer.
Out-of-Warranty Service
In few cases like the expiration of warranty period, 3dtek Store offers additional services for 3 more extra month from the date of expiration subjected to additional charges. In this additional period, 3dtek Store has the option to replace defective products with the same refurbished or functionally equivalent spare products in few exceptional repair cases. For all products more than one month or out of the warranty services, a customer has to pay all shipping charges, services and parts prices and other included charges.

Product Serial Requirements
3dtek Store will issue a PRODUCT SERIAL number, only if customer supply info Product Seriation following product model name, invoice number, invoice date, serial number and the reason for return. In any case, if your product doesn’t reach 3dtek Store within 15 days, after the PRODUCT SERIAL number is issued, the PRODUCT SERIAL number will become void. Customer should ship the product along with freight prepaid, a copy of the original invoice and detail note describing the problem added into the returned package. All the PRODUCT SERIAL’s must be returned in the products original package with PRODUCT SERIAL number clearly printed at outside of the box or on the Invoice.

Limitation of Liability
3dtek Store’s liability under warranty is limited to replacement, repair or refund. In no event 3dtek Store is liable for incidental, direct, special, or consequential damages that are caused and regardless of the theory of liability including lost goodwill, damage, profits, downtime to or replacement of equipment and property, and any costs of reprogramming, recovering or reproducing any document or data stored in or used with a system containing this product. Some laws or jurisdictions don’t allow limitation or exclusion of consequential or incidental damages. In such cases above limitation will not apply.

Return Guidelines: Customers should return the item for warranty claim with prepaid shipping, a copy of the original receipt, and a detailed note describing the issue, all within the product’s original packaging with the Item Serial number clearly printed. you can return your item for the warranty to the following address:
Three Dimension Computers L.L.C
Shop Number 21 – Maleha St – Industrial Area 2 – Industrial Area – Sharjah, UAE
Phone: +971 509511864
Email: sales@3dtekstore.com